Terms of Service

These Terms & Conditions (the “Agreement”) set out the rules for using the SkillCarry website at https://skillcarry.net and every service available through it (the “Platform”). Please read the Agreement in full before you create an account, place an order or apply to work as a booster.

By registering, ticking the acceptance box at checkout or otherwise using the Platform, you confirm that you have read this Agreement and agree to be bound by it, together with our Privacy Policy, Refund Policy and Cookie Policy, which form part of it. If you do not accept any part of the Agreement, you may not register or use the Platform.

The Platform is operated by:

SKILLCARRY LIMITED (“SkillCarry”, “we”, “us”, “our”)
Registered address: Flat/Rm B, 5/F, Gaylord Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong
Hong Kong Business Registration Number: 77321124
Email: support@skillcarry.net

This Agreement is governed by the laws of the Hong Kong Special Administrative Region (see Section 23).

The essentials in plain language

This summary is provided for convenience only. It does not replace the full text below, which prevails if the two differ.

• We are an intermediary. SkillCarry runs the technology, the order workflow, the chat, support and dispute handling. The in-game work itself is carried out by independent boosters, not by SkillCarry.
• Payments go through licensed providers. We are not a bank or an e-money issuer. Any balance shown in your account is a bookkeeping record, not a payment account.
• You can cancel free of charge until a booster has accepted your order. After that, cancellations and refunds follow the Refund Policy and may take up to 14 business days to process.
• You have 72 hours to review delivered work. If you neither confirm nor report an issue within that time, the order is confirmed automatically.
• Some results depend on luck. For drop-based and other random outcomes the booster owes documented effort, not a guaranteed item, unless the listing expressly promises the result.
• Game publishers have their own rules. Using third-party help in a game may conflict with that game’s licence terms. You decide whether to order, and you carry that risk.
• Everything stays on the Platform. Moving communication or payment elsewhere is prohibited and removes every protection this Agreement gives you.
• Talk to us before you dispute a charge with your bank. A chargeback on a completed order can lead to suspension of your account.

Contents

1. Definitions
2. Our role and the relationship between the parties
3. Eligibility, registration and account security
4. Booster status, identity checks and AML
5. Rules of conduct
6. How an Order works
7. Result-dependent (RNG) Services
8. Game publisher rules and Gaming Account risk
9. Prices, payments and the SkillCarry Balance
10. Discounts, coupons and the loyalty program
11. Cancellations, refunds and chargebacks
12. Booster settlement, fees and payouts
13. Taxes
14. Non-circumvention
15. Dispute resolution and Resolution Review
16. Sanctions and penalties
17. Personal data
18. Disclaimers, limitation of liability and indemnities
19. Intellectual property
20. Force majeure
21. Changes to this Agreement and notices
22. Termination and survival
23. Governing law and general provisions
24. Contact

1. Definitions

Capitalized terms have the meanings below wherever they appear in this Agreement, the Privacy Policy, the Refund Policy, the Cookie Policy and any other document we expressly make part of the Agreement.

1.1. User – any individual who opens, registers on or otherwise uses the Platform. A person browsing without an account is a Visitor.

1.2. Customer – a User who orders Booster Services or Virtual Items through the Platform.

1.3. Booster – a User whom SkillCarry has approved, after the verification described in Section 4, to take Orders and deliver Booster Services or Virtual Items through the Platform. Suppliers of in-game currency are Boosters for the purposes of this Agreement.

1.4. Parties – the Customer and the Booster in relation to a particular Order; each of them is a Party.

1.5. Account – the personal profile a User registers on the Platform to place or perform Orders, exchange messages and view transaction records.

1.6. Gaming Account – an account held with a game publisher or other third-party gaming service that a User plays on. Gaming Accounts are not provided, hosted or controlled by SkillCarry.

1.7. Booster Services – any in-game assistance, performance or other digital service in the gaming field delivered by a Booster to a Customer through the Platform, including help with character progression, in-game achievements, rated play, access to in-game content and coaching. Depending on the Listing, Booster Services may be defined by result, by progress, by time spent or by availability of the Booster.

1.8. Virtual Items – in-game currency and other virtual components of a game that have value inside that game and can be ordered through the Platform.

1.9. Platform Services – what SkillCarry itself provides: hosting and maintaining the Platform, the catalog and order interface, Order administration and internal transaction accounting, the Order Chat, customer support, marketing tools, allocation of Orders among Boosters, settlement administration and assistance with disputes.

1.10. Listing – a catalog page describing a Booster Service or Virtual Item, its options, delivery terms and price. Listings are published in English and may be shown in other languages for convenience.

1.11. Order – a Customer’s request, made through a Listing and paid for on the Platform, to receive the Booster Services or Virtual Items configured by the Customer.

1.12. Engagement – the binding arrangement for performance of an Order that arises between the Customer and the Booster at the moment the Booster accepts the Order in accordance with Section 6.

1.13. SkillCarry Balance – the internal accounting record attached to a User’s Account that reflects Order-related amounts, top-ups made for future Orders, refunds and account credits. Its legal nature and limits are described in Section 9.

1.14. Booster Settlement Balance – the internal accounting record showing the net amounts that have become, or may become, eligible for payout to a Booster after completed Orders, less the deductions permitted by this Agreement.

1.15. Platform Fee – SkillCarry’s remuneration for Platform Services, being the difference between the price the Customer pays for an Order and the Booster Payout fixed for that Order.

1.16. Booster Payout – the amount agreed for a particular Order between SkillCarry and the Booster through the Platform’s Order allocation process at the moment the Order is assigned.

1.17. Payment Method – any third-party payment service provider, acquiring bank, card scheme, alternative payment option or payout provider made available on the Platform from time to time. Availability may depend on the User’s location, the type of transaction, compliance checks, provider rules and our risk procedures.

1.18. Order Chat – the messaging tool built into each Order, visible to the Customer, the assigned Booster and SkillCarry support.

1.19. Resolution Review – the dispute-handling procedure operated by SkillCarry and described in Section 15.

1.20. RNG Services – Booster Services whose final outcome depends wholly or partly on random in-game mechanics, drop rates, auction house or market availability, matchmaking, the outcome of a raid or dungeon run, or other circumstances that neither the Booster nor SkillCarry controls. Examples include mount and item farming, repeated raid attempts and auction house monitoring.

1.21. Discount – a price reduction granted under defined conditions, including coupons, promotional campaigns and the loyalty program described in Section 10.

1.22. Campaign – a time-limited promotion run by SkillCarry. Campaign benefits end when the Campaign ends unless we expressly extend them.

1.23. Sanctions – the measures SkillCarry may apply to a User who breaches this Agreement, as listed in Section 16.

1.24. EULA – the end-user licence agreement, terms of use or similar rules that a game publisher applies to its game and to Gaming Accounts.

1.25. KYC – “know your customer” identity verification, whether carried out manually or electronically, using documents such as a passport, national identity card, driving licence or proof of address.

1.26. Personal Data – any information relating to an identified or identifiable individual, such as a name, email address, IP address or location data. We handle Personal Data as described in the Privacy Policy.

1.27. User Content – reviews, messages, images, delivery evidence and any other material a User uploads to or sends through the Platform.

1.28. Intellectual Property Rights – copyright, trademarks, design rights, database rights, rights in software and source code, trade secrets and all similar rights anywhere in the world, whether registered or not.

2. Our role and the relationship between the parties

2.1. SkillCarry operates the Platform as a technology service and intermediary. We provide the interface through which Customers configure and pay for Orders, the tools through which Orders are allocated to Boosters, the Order Chat, internal transaction records, customer support and the Resolution Review.

2.2. Booster Services and Virtual Items are delivered by Boosters, who are independent providers acting on their own behalf. SkillCarry does not play on Customers’ Gaming Accounts, does not acquire title to any Virtual Item or Booster Service, and does not control the way a Booster performs an Engagement beyond the rules set out in this Agreement.

2.3. The price shown for an Order before payment is the total payable by the Customer. It comprises the Booster Payout and the Platform Fee. Boosters determine, through the allocation process on the Platform, the payout for which they are willing to perform an Order and the time they need to do so.

2.4. An Engagement is concluded between the Customer and the Booster. To the fullest extent permitted by law, SkillCarry is not a party to the Engagement and is not responsible for its performance; our obligations are limited to the Platform Services and to the specific commitments we make in this Agreement and the Refund Policy. The presence of a Listing on the Platform is not a recommendation or guarantee by SkillCarry of any particular Booster or outcome.

2.5. Collection of payments, refunds and payouts are carried out through authorized third-party payment service providers, acquiring banks and payout providers. SkillCarry does not provide banking, deposit-taking, money remittance, payment account or electronic money services to anyone.

2.6. Nothing in this Agreement creates an employment, agency, partnership, joint venture or franchise relationship between SkillCarry and any User. No User may bind SkillCarry or incur obligations in its name.

2.7. Support is available through the Order Chat, the chat widget on the website and by email at support@skillcarry.net.

3. Eligibility, registration and account security

3.1. Registration. To place or perform Orders you need an Account. You must provide accurate, complete and current information when registering and keep it up to date afterwards. We may decline any registration for any lawful reason.

3.2. Age and capacity. The Platform is intended for individuals who are at least 18 (eighteen) years old and legally able to enter into binding contracts. A person under 18 (a “Minor”) may use the Platform only with the express consent and under the supervision of a parent or legal guardian. In that case the parent or guardian:

• is treated as having approved every transaction and action the Minor carries out on the Platform;
• bears full responsibility and financial liability for those transactions and actions, including any charges and fees;
• must make sure the Minor complies with this Agreement, our policies and applicable law; and
• agrees to indemnify SkillCarry against any claim, loss or expense (including reasonable legal fees) arising from the Minor’s use of the Platform or breach of this Agreement.

3.3. One person, one Account. You may hold only one Account. Creating or operating several Accounts without our written approval is prohibited and may lead to suspension or closure of all related Accounts and forfeiture of promotional credits and Discounts attached to them. If you have a legitimate reason to need an additional Account, contact support first.

3.4. Security. You are responsible for everything done through your Account. You agree to:

• keep your login credentials and one-time codes confidential and use a strong, unique password where a password is used;
• enable the security features we make available; and
• tell us immediately if you suspect unauthorized access.

SkillCarry is not liable for transactions or losses that result from your failure to protect your credentials.

3.5. Information requests. We may ask any User for information and documents, such as a nickname, email address, date of birth, government-issued identification or taxpayer identification number, where we need them to verify identity, meet tax or regulatory duties, prevent fraud, provide support or keep the Platform secure. Personal Data collected this way is processed under the Privacy Policy, which also explains your rights of access, correction and erasure.

4. Booster status, identity checks and AML

4.1. Application. To become a Booster you must apply through the Become a Booster page and provide your nickname, email address, date of birth, a copy of a government-issued identity document and a description of the Booster Services or Virtual Items you intend to supply. Booster status is granted only after we have reviewed and approved the application, and only then may you take Orders.

4.2. Tax status. Boosters act in the course of their own independent activity and must hold whatever tax or business registration their jurisdiction requires for that activity. We may at any time ask a Booster for proof of that status (for example a VAT, GST or taxpayer identification number). If the proof is not provided within 14 (fourteen) days of our request, we may refuse or suspend Booster status.

4.3. KYC. We may run KYC checks, directly or through authorized verification providers, at registration, before granting Booster status, before significant transactions or payouts, and whenever activity on an Account appears unusual. You agree to:

• supply true, current and complete information;
• respond promptly to requests for further documents or clarification; and
• inform us without delay if any verified information changes.

4.4. Refusing a check, or supplying false, misleading or incomplete information, may result in suspension or closure of the Account and, where the law requires it, a report to the competent authorities.

4.5. AML/CTF. SkillCarry complies with applicable anti-money-laundering, counter-terrorist-financing and sanctions rules. Every User agrees to cooperate with the related procedures, including by providing additional documents on request.

4.6. Information gathered under this Section is used solely for verification, security and legal compliance and is handled in accordance with the Privacy Policy and applicable data protection law.

5. Rules of conduct

5.1. Communication between Customers, Boosters and SkillCarry staff must remain respectful and professional. All Order-related communication must take place in the Order Chat or other tools provided on the Platform, which keeps a secure record for both sides.

5.2. You must not:

• commit or attempt fraud, or use bots, scripts or other automated means to manipulate Orders, allocation, ratings or reviews;
• bypass or attempt to bypass the Platform’s payment flow (see Section 14);
• share, sell, rent or otherwise hand over to a third party any Gaming Account you have been given access to for an Order;
• post or send content that is unlawful, defamatory, abusive, hateful or harmful, or that infringes anyone’s rights;
• interfere with the operation or security of the Platform, or access it by any means other than the interface we provide; or
• use the Platform for any purpose prohibited by law.

5.3. Booster undertakings. Each Booster warrants that:

• everything they state in an application, bid, Order Chat or delivery report is accurate and current;
• they hold all rights, licences and consents needed to supply what they offer, and doing so does not infringe any third-party right, including trademarks, trade names and other protected material;
• they will perform each accepted Order personally or through team members disclosed to SkillCarry, within the agreed time and to the standard described in the Listing and the Order; and
• any access to a Customer’s Gaming Account will be used strictly for the Order, kept confidential and never transferred. Any purported transfer is void and does not bind SkillCarry.

5.4. Statements made on the Platform, including terms agreed in the Order Chat, are binding on the User who made them and are governed by this Agreement. Where a Booster fails to honor those terms, SkillCarry may lower the Booster’s rating, impose a fine under Section 16, or both.

5.5. We may edit or remove any content on the Platform that breaches the law, infringes third-party rights or that we otherwise consider inappropriate, at our discretion and without prior notice.

6. How an Order works

6.1. The Booster must deliver the Booster Services or Virtual Items through the Platform exactly as configured in the Order and described in the Listing, including scope, timing and quality. The Customer must provide what the Order needs (for example accurate character details and timely availability) and must review the delivery promptly.

6.2. Every Order moves through four stages:

6.2.1. Placed

• The Customer selects options in a Listing. Options may change the price and the estimated completion time; both are shown before payment.
• The Customer pays through a Payment Method. Once payment is confirmed, the amount is recorded in the Platform’s internal transaction records for the purpose of administering the Order, possible refunds, fees and Booster settlement.
• The Platform offers the Order to eligible Boosters (shown in your Account as “Finding a booster”). A Booster may accept or decline it. The Engagement is formed when a Booster accepts the Order and is assigned to it.
• Until that moment the Customer may cancel the Order for a full refund.

6.2.2. In progress

• After assignment the Booster must start and complete the work within the agreed time and keep the Customer informed through the Order Chat.
• If the agreed terms are not being met, or performance departs significantly from them, either Party may request cancellation at any time during this stage. Depending on the circumstances the Customer may be entitled to a full or partial refund under the Refund Policy; review and processing can take up to 14 (fourteen) days.

6.2.3. Confirmation

• When the work is finished, the Booster uploads verifiable proof of delivery (screenshots or comparable evidence) to the Order.
• The Customer then either confirms delivery or uses “Report an issue” to reject it and open a Resolution Review.
• If the Customer does neither within 72 (seventy-two) hours of the evidence being uploaded, the Order is confirmed automatically.

6.2.4. Completed

• Once confirmed, whether by the Customer or automatically, the Order is complete. The Booster Payout is then recorded in the Booster Settlement Balance and may become eligible for payout, subject to Section 12.

6.3. At every stage Users may write in the Order Chat and may ask SkillCarry to step in under Section 15.

6.4. Records. Messages, Order details, transaction records and delivery evidence are stored on the Platform and may be relied on in a Resolution Review. We nevertheless recommend that you keep your own copies of anything important.

6.5. Practical guidance on using the interface is available on the How It Works and FAQ pages. If that guidance conflicts with this Agreement, the Agreement prevails.

7. Result-dependent (RNG) Services

7.1. For RNG Services the item, mount, drop, reward or other result the Customer hopes for may depend on random game mechanics, market or auction house availability and other factors beyond the control of the Booster and SkillCarry.

7.2. Unless the Listing expressly guarantees a specific result, the Booster’s obligation under an RNG Service is to make reasonable, documented efforts in line with the Order. That performance may consist of attempts made, time spent, runs completed, monitoring of in-game markets, use of in-game resources and progress achieved on the character or Gaming Account.

7.3. The Customer acknowledges that, in these cases, not obtaining the hoped-for random result does not by itself mean that the Order was not performed. Section 15.5 explains how such Orders are assessed if a dispute arises.

8. Game publisher rules and Gaming Account risk

8.1. Games are governed by their publishers’ EULAs. Some EULAs restrict or prohibit account sharing, paid assistance or trading of in-game value. It is your responsibility to read the EULA of your game and to decide whether ordering or supplying a particular Booster Service or Virtual Item is acceptable to you. SkillCarry does not verify or guarantee that any Listing or Engagement complies with a EULA.

8.2. Neither SkillCarry nor Boosters are liable for warnings, penalties, suspensions, bans, removal of items or any other measure a game developer, publisher or platform operator applies to a User’s Gaming Account in connection with an Order.

8.3. SkillCarry is not responsible for the security of a Gaming Account or of any data a Customer passes directly to a Booster or another third party. Where a Listing offers a mode in which the Customer plays their own character (“self-play”), choosing it avoids sharing access to the Gaming Account.

8.4. SkillCarry is not affiliated with, endorsed by or sponsored by any game developer or publisher. Game titles, names and related marks belong to their respective owners and are used only to identify the games to which Listings relate.

9. Prices, payments and the SkillCarry Balance

9.1. Customers pay for Orders using the Payment Methods offered at checkout. Payments are processed by authorized third-party providers under their own terms, limits and processing times. SkillCarry is not responsible for delays, refusals, reversals or restrictions caused by those providers, card schemes or banks, except where mandatory law says otherwise.

9.2. The Platform may display internal transaction records for your Account: amounts relating to Orders, top-ups made towards future Orders, refunds, account credits, fees and the status of payouts. These records exist only to administer the Platform, reconcile transactions, process refunds, settle with Boosters and resolve disputes.

9.3. The SkillCarry Balance, however it is labeled in the interface (“Balance”, “Wallet”, “Account credit” or similar), is not a bank account, payment account, deposit account, electronic money account or stored-value facility, and is not any other regulated payment or financial product. It cannot be used outside the Platform, cannot be transferred between Users and does not support peer-to-peer payments or general-purpose payments.

9.4. Amounts shown in a Customer’s SkillCarry Balance may be used only for Orders and related adjustments on the Platform. Customers may not withdraw or cash out those amounts, except by way of a refund to the original Payment Method that has been approved under the Refund Policy, the payment provider’s rules and applicable law.

9.5. Approved refunds are normally returned to the Payment Method used for the purchase. Another route may be used where the law, the provider’s rules, technical constraints or our risk and compliance procedures require it.

9.6. Currency. Prices are calculated in US dollars. Where the Platform lets you pay or hold a balance in another currency, the exchange rate, any conversion fee (rate and amount) and the resulting amount are displayed before you confirm. A confirmed conversion cannot be reversed, and the conversion fee is non-refundable unless the law requires otherwise or the conversion or fee resulted from our error. Every change of currency, including a change back, is a new conversion.

9.7. The internal accounting functions of the Platform may not be used as a payment instrument, money transfer service, savings or investment product, or as a way of moving value between Users outside the Order, refund and Booster settlement processes described in this Agreement.

10. Discounts, coupons and the loyalty program

10.1. SkillCarry may offer Discounts through coupons, Campaigns and a loyalty program under which a Customer’s discount level depends on the total value of their completed Orders. Current levels and conditions are shown in your Account and at checkout.

10.2. Discounts are promotional benefits. They have no cash value, are not legal tender, electronic money or a claim against SkillCarry, cannot be transferred, sold or exchanged, and can be used only to reduce the price of eligible Orders. Unless the offer states otherwise, Discounts cannot be combined; where more than one applies, the Platform applies the one most favorable to the Customer.

10.3. Each Discount may carry its own validity period, eligible games or Listings and other restrictions. We may change, suspend or end any Discount, Campaign or the loyalty program, giving reasonable notice where the change is material and adverse to benefits already earned.

10.4. Where an Order is refunded, cancelled or charged back, it may be excluded from the Customer’s loyalty total and any Discount used on it is not converted into money. Discounts obtained by fraud, multiple Accounts or other abuse may be revoked.

11. Cancellations, refunds and chargebacks

11.1. The Refund Policy sets out when a User is entitled to a refund and how refunds are handled. It forms part of this Agreement.

11.2. A Customer may cancel an Order at the “Placed” stage, before a Booster has accepted it, and receive a full refund.

11.3. After acceptance, a request based on cancellation, non-delivery or a discrepancy should be raised as soon as the problem is noticed. A refund is available where the Booster Services or Virtual Items were not delivered or differ substantially from what was described. Requests are reviewed and processed under the Refund Policy, which may take up to 14 (fourteen) business days.

11.4. No payment processing fee is deducted from an approved refund. This does not extend to a currency conversion fee validly charged under Section 9.6.

11.5. Chargebacks. If you have a concern about a charge, contact us first; most issues are resolved faster through support or a Resolution Review than through a bank. A chargeback raised on a completed Order may lead to suspension or closure of the Account, recovery of the disputed amount and any fees the payment provider charges us, and further Sanctions under Section 16.

11.6. Nothing in this Agreement removes any cancellation or refund right that mandatory consumer law gives you and that cannot be waived.

12. Booster settlement, fees and payouts

12.1. A Booster becomes entitled to the Booster Payout for an Order only once the Order has been confirmed by the Customer, confirmed automatically or resolved in the Booster’s favor through a Resolution Review. Until then no amount is due or payable to the Booster.

12.2. SkillCarry’s remuneration for Platform Services is the Platform Fee. It is retained when the Order is settled. Optional tools or enhanced features, if offered to Boosters, may carry additional fees shown on the Platform before they are used.

12.3. The Booster Settlement Balance is an accounting record of net amounts after deduction of refunds, chargebacks, fines, adjustments, amounts we are required to withhold and any other deduction this Agreement allows. It is used only for settlement and payout reconciliation. It is not a bank account, payment account, deposit, electronic money or stored-value instrument, cannot be transferred between Users and cannot be used outside the Platform.

12.4. Payouts may be requested only through the payout methods offered in the Booster workspace and are subject to the minimum payout threshold, processing times and any payout method fees displayed there, as well as the payout provider’s rules. Fees depend on the method chosen and are shown before the request is confirmed.

12.5. Payouts are also subject to KYC, AML/CTF and sanctions screening, fraud monitoring, tax checks and assessment of chargeback risk. We may delay, suspend, refuse or reverse a payout where that is necessary for compliance, fraud prevention, chargeback handling, a pending dispute, tax verification, technical reasons or payment provider requirements, or where we reasonably believe the payout is linked to a breach of this Agreement, to unlawful or suspicious activity, or to a risk for SkillCarry, Users, payment partners or third parties.

12.6. Boosters can review the payout, fees and deductions relating to each Order in the transaction history of their workspace.

13. Taxes

13.1. Each User is solely responsible for identifying and meeting their own tax obligations arising from use of the Platform, including registration, invoicing, reporting and payment of income tax and of VAT, GST, sales tax or any equivalent indirect tax. Except where the law expressly requires it, SkillCarry does not calculate, collect or remit taxes on behalf of Users.

13.2. The Platform Fee and other fees charged by SkillCarry are consideration for intermediary services. Whether any indirect tax applies to them depends on the rules of the relevant jurisdiction, including the place where the recipient is established.

13.3. Boosters alone are responsible for all taxes on the Booster Services and Virtual Items they supply. Where the law requires it, Boosters must collect, account for and remit the applicable indirect taxes themselves.

13.4. Where the law requires, or where a Customer makes a legitimate request under the law that applies to them, the Booster must issue the documents the Customer needs for accounting or tax purposes (such as an invoice or receipt) identifying the Booster as supplier. SkillCarry does not verify those documents. A Booster must indemnify SkillCarry against any cost, penalty, interest or liability imposed by an authority or payment processor because the Booster failed to issue such documents properly and on time or to provide valid tax registration details when asked.

13.5. On request we may provide Users with transaction data, such as statements, payment confirmations or transaction logs, in the detail needed for technical, accounting or tax reconciliation. These materials are not official tax invoices.

13.6. Where the law obliges SkillCarry to collect, withhold or report tax in respect of transactions on the Platform, we will do so and may share the necessary transaction details with the authorities. Tax rules and rates may change as legislation changes.

14. Non-circumvention

14.1. The Platform is the only permitted channel for communication between a Customer and a Booster. You must not give another User details that would let them contact you elsewhere, and you must not look for, request or collect another User’s contact details from any source. The only exception is game-related information, such as a character name, realm or in-game tag, that is needed to meet in the game for the Order.

14.2. Paying or accepting payment for Booster Services or Virtual Items outside the Platform, or otherwise arranging a transaction so that it bypasses SkillCarry, is strictly prohibited and will result in immediate suspension or closure of the Accounts involved.

14.3. To protect Users and the integrity of the Platform, SkillCarry may monitor communications and transactions on the Platform in order to detect and prevent circumvention. You acknowledge that this monitoring is necessary.

14.4. A breach of this Section may lead to a warning, temporary suspension, permanent closure of the Account and, in serious cases, a report to the competent authorities.

14.5. SkillCarry accepts no liability whatsoever for loss of funds, failed transactions, fraud, misconduct or disputes connected with dealings that took place outside the Platform.

15. Dispute resolution and Resolution Review

15.1. Nature of the procedure. The Resolution Review is a neutral procedure by which SkillCarry helps the Parties settle a disagreement about an Order. Conclusions are based solely on the evidence available on the Platform and submitted by the Parties. SkillCarry does not take part in forming the Engagement, is not the supplier of the Booster Services or Virtual Items, and accepts no liability for the outcome of a Resolution Review, for the Parties’ performance of their obligations, or for the delivery, quality, legality or safety of what was supplied.

15.2. Steps.

• First, try to resolve the matter directly in the Order Chat or with SkillCarry support, providing the relevant evidence (screenshots, chat excerpts, transaction details).
• If that fails, either Party may open a Resolution Review by using “Report an issue” in the Order or by contacting support. The Order is then shown as “Issue under review”.
• SkillCarry examines the evidence, hears both sides and issues a conclusion on the merits, which may include continuation of the Order, replacement of the Booster, a full or partial refund, or confirmation of the Order.

15.3. Timing. We aim to conclude a Resolution Review within 7 (seven) to 14 (fourteen) business days. This period is indicative and may be longer for complex cases.

15.4. Escalation. If the matter is still unresolved after that period, it may be referred for further review to a designated SkillCarry panel or, if the parties to the dispute agree, to an external dispute-resolution body in accordance with the laws of Hong Kong.

15.5. RNG Services. In a dispute about an RNG Service, the review takes into account not only whether the hoped-for item, drop, mount or reward was obtained, but also the documented progress, the number of attempts and runs, the time spent, in-game resources used, market or auction house monitoring carried out, character or account development achieved and any other objectively verifiable work done by the Booster. Unless the Listing expressly guaranteed the final result, the absence of a particular random outcome does not by itself entitle the Customer to a full refund where the Booster made reasonable and documented efforts in accordance with the Order.

15.6. Language. Resolution Reviews are conducted in English and under SkillCarry’s procedures.

15.7. Effect. We do not guarantee any particular outcome. A conclusion is intended to help the Parties reach a fair settlement and is implemented within the Platform (for example through a refund or release of settlement). It does not deprive any Party of rights they hold under mandatory law. Where the procedure does not apply or does not resolve the matter, the dispute may be brought before the competent courts of Hong Kong, subject to Section 23.2.

15.8. Abuse. We may suspend or close the Account of a User who abuses the procedure, for example by repeatedly opening unfounded disputes. Opening disputes on more than one in every four Orders is treated as an indicator of abuse.

15.9. Where a Resolution Review, or the evidence gathered in it, shows a breach of this Agreement or of the terms agreed between the Parties, SkillCarry may apply the Sanctions in Section 16.

16. Sanctions and penalties

16.1. SkillCarry may act against any User who:

• breaches this Agreement or any policy that forms part of it;
• behaves abusively, fraudulently or unlawfully, including by targeting or insulting other Users or staff;
• gives false or misleading information to SkillCarry or to other Users;
• exposes SkillCarry or third parties to legal liability or undermines the integrity of the Platform;
• acts against the interests of the Platform or its community; or
• must be restricted because of a legal requirement, court order or request from a law enforcement or regulatory authority.

16.2. Depending on the seriousness of the breach, Sanctions may include a warning, a reduction in rating, temporary suspension, permanent closure of the Account and termination of this Agreement with the User.

16.3. We may withhold, deduct, set off, suspend or adjust amounts in a Booster Settlement Balance, in whole or in part, in cases of fraud or other illicit activity, inaccurate information or false claims, and duplicate, erroneous or invalid transactions.

16.4. Non-delivery. If a Booster fails or refuses to deliver an accepted Order, we may lower the Booster’s rating, refund the Customer in full or in part, restrict or revoke Booster status and remove the Booster from the Platform.

16.5. Late withdrawal. If a Booster cancels or refuses to perform shortly before the agreed deadline, we may charge a fine of up to 16% (sixteen percent) of the total Order value. The fine may be deducted from the Booster Settlement Balance or from future settlement amounts; if those are insufficient, we may set it off against later amounts or recover it by other lawful means.

16.6. Chargebacks. If a Customer raises a chargeback after an Order has been completed, we may suspend or close the Customer’s Account and charge the related fees and costs.

16.7. Sanctions are communicated to the User through the Platform or by email. To the extent permitted by law, SkillCarry is not liable for the consequences of Sanctions applied in good faith under this Section. We may cooperate with law enforcement and regulatory authorities and provide them with information about activity that breaches this Agreement or the law.

17. Personal data

17.1. We process Personal Data in accordance with the Privacy Policy and applicable data protection law, including, where it applies, the Personal Data (Privacy) Ordinance of Hong Kong and the EU and UK General Data Protection Regulation. The Privacy Policy explains what we collect, why, on what legal basis and for how long.

17.2. Subject to the applicable law, you may have the right to access, correct, restrict or erase your Personal Data, to receive it in a portable format and to object to certain processing. The Privacy Policy explains how to exercise these rights.

17.3. We protect Personal Data with technical and organizational measures appropriate to the risk, including encryption in transit, access controls, monitoring and regular security review. No system is perfectly secure, and you remain responsible for protecting your own credentials under Section 3.4.

17.4. Because our Users, Boosters and service providers are located in different countries, Personal Data may be transferred to, stored and processed in countries other than your own. Where the law requires safeguards for such transfers, we apply them as described in the Privacy Policy.

17.5. We may update our data protection practices and the Privacy Policy. We will notify you as the law requires and, where a particular processing activity needs your consent, we will ask for it.

18. Disclaimers, limitation of liability and indemnities

18.1. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE WORK TO KEEP IT RELIABLE AND SECURE, BUT WE DO NOT WARRANT THAT IT WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE, OR THAT IT WILL MEET EVERY EXPECTATION YOU MAY HAVE.

18.2. SkillCarry’s responsibility is limited to the Platform Services. To the fullest extent permitted by law, SkillCarry is not responsible for:

• the quality, accuracy, legality, safety or reliability of Booster Services, Virtual Items or User Content, or their compliance with any EULA or other third-party terms;
• the acts or omissions of Users, including fraud, misrepresentation or breach of an Engagement, or the completion of any Engagement;
• delays, interruptions or errors caused by circumstances outside our reasonable control;
• the security of a Gaming Account or of data a User passes directly to another User or a third party;
• loss or damage caused by viruses, malware or other harmful code resulting from misuse of the Platform; or
• the performance of third-party software, browsers, operating systems, hardware, websites or services, including any third-party site linked from the Platform, which you use at your own risk.

18.3. Users enter into Engagements on the basis of their own judgment and due diligence. Our involvement in disagreements between Users is limited to the procedure in Section 15.

18.4. TO THE FULLEST EXTENT PERMITTED BY LAW, SKILLCARRY’S TOTAL LIABILITY TO ANY USER ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED THE TOTAL PLATFORM FEES AND OTHER FEES RETAINED BY SKILLCARRY IN RESPECT OF THAT USER’S ORDERS DURING THE 6 (SIX) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WITHIN THAT LIMIT, SKILLCARRY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS.

18.5. Nothing in this Agreement excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

18.6. Indemnity by Boosters. Each Booster must indemnify, defend and hold harmless SkillCarry, its affiliates, directors, officers, employees and agents against all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising directly or indirectly from:

• any infringement of Intellectual Property Rights or other third-party rights connected with what the Booster supplies, including any claim by a game developer, publisher or other right holder that the Booster’s activity breaches their rights or licence terms, together with any resulting settlement, judgment or penalty;
• any misstatement, inaccuracy or omission by the Booster; or
• the Booster’s failure to comply with the law or with this Agreement.

18.7. Indemnity by Customers. Each Customer must indemnify, defend and hold harmless the same persons against all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from:

• the Customer’s breach of this Agreement;
• the Customer’s breach of any law, third-party right or EULA;
• misuse of, or unauthorized access to, the Platform by or through the Customer; or
• third-party claims resulting from the Customer’s acts or omissions in connection with Orders.

19. Intellectual property

19.1. All Intellectual Property Rights in the Platform, including the SkillCarry name and logo, designs, texts, graphics, calculators and tools, software and source code, and every update to them (“SkillCarry Content”), belong to SkillCarry or its licensors. Nothing in this Agreement transfers any of those rights to a User; all rights not expressly granted are reserved.

19.2. You may not copy, reproduce, modify, distribute, publicly display or create derivative works from SkillCarry Content without our prior written consent, and you may not reverse-engineer, decompile, disassemble or otherwise attempt to extract the source code, algorithms or underlying technology of the Platform. Breach of this clause may lead to immediate closure of your Account and to legal action, including claims for damages.

19.3. SkillCarry claims no ownership of or Intellectual Property Rights in Booster Services or Virtual Items. All rights in games and game content remain exclusively with the respective developers, publishers and other right holders. Third-party names, logos and marks shown on the Platform belong to their owners, and their appearance does not imply endorsement, sponsorship or recommendation by or of SkillCarry.

19.4. User Content. You keep ownership of your User Content. By posting it you grant SkillCarry a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, distribute and display it solely to operate, promote and improve the Platform. We may remove or edit User Content that breaches this Agreement or the law. You are solely responsible for making sure your User Content and activity do not infringe third-party rights, and you indemnify SkillCarry against claims arising from any such infringement.

19.5. Infringement notices. If you believe that material on the Platform infringes your copyright or other Intellectual Property Rights, send a notice to support@skillcarry.net identifying the protected work, the material complained of and its location on the Platform, your contact details, a statement that you believe in good faith that the use is unauthorized, and a statement that the information in the notice is accurate and that you are the right holder or authorized to act for them. We review valid notices promptly and take appropriate action, consistent with applicable copyright law, including notice-and-takedown principles such as those of the U.S. Digital Millennium Copyright Act where relevant.

20. Force majeure

20.1. A “Force Majeure Event” is an event or circumstance beyond a party’s reasonable control, including natural disasters, war, terrorism, hostilities, sabotage, civil unrest, riots, government restrictions or changes in regulation, epidemics and pandemics, strikes, and failures of networks, hosting, payment or game infrastructure operated by third parties.

20.2. No party is liable for a delay or failure to perform that is caused solely by a Force Majeure Event which that party did not contribute to.

20.3. The affected party must notify the other in writing without delay, with reasonable evidence of the event and of its effect on performance, take all commercially reasonable steps to limit that effect, and resume performance as soon as it can.

21. Changes to this Agreement and notices

21.1. We may amend this Agreement, the policies that form part of it and any additional terms by publishing a revised version on the Platform. We may also introduce separate terms for temporary programs such as Campaigns.

21.2. A revised version takes effect on the date stated in it. If no date is stated, it takes effect 30 (thirty) days after publication. We will give Users at least 30 (thirty) days’ notice of material changes before they take effect. If you continue to use the Platform after that period, you accept the revised Agreement; if you do not agree, you must stop using the Platform and may ask us to close your Account.

21.3. Earlier versions of this Agreement are kept in an archive and are available on request.

21.4. Official notices are sent by email, shown in your Account or delivered through the chat on the Platform. You are responsible for keeping your contact details current and for reviewing this Agreement from time to time.

22. Termination and survival

22.1. You may stop using the Platform at any time and may ask us to close your Account once your open Orders have been completed or resolved.

22.2. We may suspend or terminate your access with immediate effect if you breach this Agreement. On termination, the rights granted to you under the Agreement end and you must stop using the Platform. Amounts lawfully due to you at that time are handled in accordance with Sections 9, 11, 12 and 16.

22.3. The following continue to apply after this Agreement ends: Section 8 (Game publisher rules and Gaming Account risk), Section 13 (Taxes), Section 15 (Dispute resolution), Section 18 (Disclaimers, limitation of liability and indemnities), Section 19 (Intellectual property), Section 23 (Governing law and general provisions) and any other provision that by its nature is meant to survive.

23. Governing law and general provisions

23.1. Governing law and courts. This Agreement and any non-contractual obligations connected with it are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Subject to Section 15 and Section 23.2, the courts of Hong Kong have jurisdiction over any dispute arising out of or in connection with it.

23.2. Mandatory rights. Nothing in this Agreement excludes or limits rights or protections that apply to you under mandatory consumer protection, data protection, payment, tax or other laws of the country where you live, including any right to bring proceedings in the courts of that country.

23.3. Entire agreement. This Agreement, together with the Privacy Policy, Refund Policy, Cookie Policy and any other document we expressly incorporate, is the entire agreement between you and SkillCarry about the Platform and replaces all earlier understandings, statements and arrangements on the same subject, whether written or oral.

23.4. Severability. If a court finds any provision of this Agreement unlawful, invalid or unenforceable, that provision is removed or applied to the minimum extent necessary, and the rest of the Agreement stays in full force.

23.5. Assignment. We may assign, transfer or delegate our rights and obligations under this Agreement to a third party, provided this does not reduce your rights under it. You may not assign or transfer your rights or obligations, or your Account, without our written consent.

23.6. No waiver. If we do not enforce a provision at a particular time, that does not mean we waive the right to enforce it later.

23.7. Language. Official communications and notices under this Agreement are in English. Support, chat and translated versions of this Agreement may be provided in other languages for convenience. If there is any conflict or ambiguity between the English version and a translation, the English version prevails.

23.8. Local addenda. We may publish supplementary terms for Users in particular jurisdictions. For those Users, the supplementary terms form part of this Agreement.

23.9. Applications. If we make the Platform available through a mobile or desktop application, additional terms specific to that application (for example on permissions, data usage and updates) may apply alongside this Agreement.

24. Contact

Questions, complaints and notices about this Agreement should be sent to SkillCarry support:

Email: support@skillcarry.net
Mail: SKILLCARRY LIMITED, Flat/Rm B, 5/F, Gaylord Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong

By using the Platform you acknowledge that SkillCarry’s obligations and liability are limited to those of an intermediary as described in this Agreement, and that SkillCarry is not responsible for the quality, legality or performance of Booster Services or Virtual Items supplied by Boosters.