Refund Policy

This Refund Policy explains when a Customer of SkillCarry can get money back for an Order, in what form, and how long it takes. It forms part of our Terms & Conditions; capitalized terms used here have the meanings given there. The Platform is operated by SKILLCARRY LIMITED, Flat/Rm B, 5/F, Gaylord Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong (Business Registration Number 77321124).

At a glance

• Before a Booster accepts your Order you can cancel it and receive a full refund.
• After that, a refund depends on what was delivered and on the evidence in the Order. The outcome can be a full refund, a partial refund or a refusal with reasons.
• We never deduct a fee from an approved refund.
• Timing: up to 12 business days for us to initiate a refund to your payment method, then 1 to 14 business days for your bank or provider to show it. Disputed cases are reviewed within 7 to 14 business days first.
• Contact us before your bank. A chargeback raised without contacting support first is a ground for refusing a refund.

1. General provisions

1.1. This Policy covers full refunds, partial refunds, goodwill compensation and any other remedy for Orders placed on the Platform.

1.2. Every request is assessed individually. We look at the terms of the Order and the Listing, the evidence available on the Platform, how the Booster performed, the nature of the Booster Services or Virtual Items, the Terms & Conditions, this Policy, the rules of the payment provider and applicable law. Subject to applicable law, SkillCarry decides the appropriate outcome after reviewing those circumstances.

2. When you can ask for a refund

2.1. You may request a refund where:

• your Order was cancelled;
• the service delivered was of extremely poor quality, as established by SkillCarry after careful investigation; or
• a Resolution Review was opened on the Order and ended with a decision to refund you in full or in part.

2.2. Booster Services. Typical grounds are:

• the service was not delivered on time or was only partly completed;
• the Booster harmed your Gaming Account by using prohibited programs or through improper conduct, resulting for example in a ban, loss of status or an in-game penalty;
• the Booster used in-game resources or changed details of your Gaming Account without your consent.

If you notice any of these problems, report them to support straight away. Prompt reports are much easier to verify.

2.3. Virtual Items (in-game currency). Typical grounds are:

• the Order was not delivered in full within the stated time;
• the Booster did not warn you about a significant risk that then led to restrictions on your Gaming Account;
• the currency was obtained fraudulently or by prohibited methods.

3. Result-dependent (RNG) Services

3.1. Some Booster Services depend on random in-game mechanics, drop rates, auction house or market availability, the outcome of a raid or dungeon run, matchmaking or other circumstances that neither the Booster nor SkillCarry controls.

3.2. For these services, not obtaining a particular item, mount, drop or reward does not by itself entitle you to a full refund, unless the Listing expressly guaranteed that result.

3.3. When reviewing such a request we may take into account the progress and effort already invested, including:

• time spent by the Booster;
• attempts, farming sessions, runs and similar actions completed;
• monitoring of the auction house or in-game market;
• progress or development achieved on the character or Gaming Account;
• in-game resources consumed;
• third-party or market costs reasonably incurred for the Order;
• evidence uploaded by the Booster or recorded on the Platform.

3.4. Depending on the evidence, the outcome may be a full refund, a partial refund, goodwill compensation or a refusal. A partial refund may be reduced to reflect the documented progress, effort, costs and resources already put into the Order.

4. When a refund is not available

No refund is given where:

• you placed the Order by mistake and it has already been delivered;
• you raised a chargeback with your payment provider without contacting SkillCarry support first;
• the request is based on a change in market price after your purchase;
• your Gaming Account was penalized (for example banned or restricted) because of your own actions, such as using bots or prohibited software, or toxic behavior;
• you logged into your Gaming Account while a Booster was working on it, without agreeing this with the Booster beforehand;
• the Order is an RNG Service, the Booster made reasonable and documented attempts or progress in line with the Order, and the request rests solely on the fact that a specific random item, drop, mount, reward or outcome was not obtained, unless the Listing expressly guaranteed it.

5. Talk to your Booster first

Before you turn to support or open a Resolution Review, we recommend raising the issue with your Booster in the Order Chat. Many problems are solved fastest this way, without involving a third party. This is a recommendation, not a condition of your rights under this Policy.

6. How to request a refund

6.1. Use “Report an issue” on the Order page, or contact support through the chat on the website or at support@skillcarry.net. Describe the problem and attach any evidence you have.

6.2. Standard refunds. If your request is approved and no Resolution Review is needed, the amount is credited to your SkillCarry Balance as soon as the refund is confirmed.

6.3. Refunds requiring a Resolution Review. Where the facts are disputed or the complaint concerns extremely poor quality, please allow 7 (seven) to 14 (fourteen) business days for the investigation. This period is indicative and may be longer for complex cases.

6.4. Back to your payment method. Once an amount has been credited to your SkillCarry Balance, you can ask support to return it to the payment method you originally used. Such refunds depend on the payment provider’s rules, technical availability, compliance checks and applicable law.

7. Resolution Review

If a disagreement with a Booster cannot be settled directly, ask support to open a Resolution Review. It is completed within 7 (seven) to 14 (fourteen) business days and ends with one of three decisions:

• a full refund;
• a partial refund; or
• a refusal, with detailed reasons.

The procedure is described in Section 15 of the Terms & Conditions.

8. Refund methods and timeframes

8.1. Approved refunds are administered through the Platform’s internal transaction records and, where applicable, returned to the payment method used for the purchase.

8.2. Where technically possible and permitted by law and by the payment provider’s rules, we may show an approved refund as an amount in your SkillCarry Balance. That amount can be used only for future purchases on the Platform, has no cash value outside it, cannot be transferred to another User, and is not a bank account, payment account, deposit, electronic money, stored-value product or general-purpose payment instrument.

8.3. Refunds to a payment method follow these rules:

• a refund can be sent only to the original payment account used for the purchase;
• no fee is charged for processing it: you receive exactly the amount you paid, including any fees taken at the time of the transaction;
• it may take up to 12 (twelve) business days from the moment support raises the refund for it to be initiated in the payment system;
• once initiated, it may take a further 1 (one) to 14 (fourteen) business days to appear on your statement, depending on the payment provider, issuing bank or payment method.

8.4. Standard refunds that do not involve a Resolution Review are often processed faster than the periods stated above.

9. Statutory withdrawal rights of consumers

9.1. If you are a consumer living in the European Economic Area, the United Kingdom or another country whose law gives you a period in which to withdraw from a distance contract, this Policy does not remove that right.

9.2. Booster Services are performed at your request and usually start soon after payment. By placing an Order you ask for performance to begin within any withdrawal period. If you withdraw after work has started, you may be required to pay for the part already performed; once an Order has been fully performed with your prior consent, the withdrawal right no longer applies. Until a Booster has accepted the Order, you can always cancel for a full refund under Section 2.

10. Pricing

We aim to keep prices competitive. Prices move with market conditions and may change without notice. If the price of a service or item falls after you have bought it, we are not obliged to refund the difference. As a gesture of goodwill we may offer non-monetary compensation, such as priority support or a discount on a future Order. To ask about this, contact support through the chat on the website.

11. Final provisions

11.1. Wherever this Policy refers to an amount shown in your Account, balance or a similar part of the interface, it means an internal accounting record used to administer refunds on the Platform. It is not a bank account, payment account, deposit account, electronic money account, stored-value product or any other regulated payment or financial product.

11.2. We may update this Policy from time to time. Changes are published on this page and take effect as described in Section 21 of the Terms & Conditions. Please check the Policy periodically.

11.3. By requesting or accepting a refund under this Policy you acknowledge that SkillCarry’s obligations are those set out here and in the Terms & Conditions and that, to the extent permitted by law, the refund is your sole remedy in respect of the Order concerned. Nothing in this Policy limits rights that mandatory law gives you and that cannot be waived.

11.4. Questions about this Policy can be sent to support@skillcarry.net or raised in the chat on the website.